Quick Start
How to set up your HELLO email preferences & community notifications
- Click the circle that contains your initials or profile picture.
- Navigate to “My Account” selecting “Email Preferences.”
- Choose "Email Preferences.”
- Review your options.
Follow the same steps to navigate to Community Notifications
How to filter the activity feed
How to join/leave an Interest Forum group
To join an Interest Forum or “Community:”
- . Navigate to "Quick Links" selecting Interest Forum Opt In/Out. This will take you to your NAEYC member profile.
- Once logged in to your NAEYC member profile under the ‘Account Links’ section click “Interest Forum Opt In/Out”.
- From the two-page checklist select or unselect the Interest Forums.
- Click the save button to update your selections.
Please allow 15-20 minutes for your selections to sync. The same applies to opting out of a community.
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How to post a message
To post a message, look to the right at Quick Links selecting “Post a Message.”
General | Top
Q: What is my username/password?
A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here.
Q: How do I update my contact information?
A: Contact information can be updated via your NAEYC member profile. Just click NAEYC profile in the "Quick Links" to update contact information please login to your NAEYC member account: members.naeyc.org/eweb
Q: How do I control what information is visible in My Profile?
A: Please navigate to your HELLO profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Q:What is the difference between my NAEYC profile and HELLO profile?
A: Your NAEYC profile is your membership profile. This holds information like address, phone number, your NAEYC Affiliate and how long you have been a member. You can update your communications settings from NAEYC here! Your HELLO profile gathers information from your NAEYC profile such as your email address and login information to ensure that you are eligible to use HELLO as a NAEYC member. In your HELLO profile you can manage your:
- Email settings from HELLO (like frequency of Daily Digest)
- Privacy Settings (like do you want members to find you in the Member Directory, or be able to view your bio)
- Discussion Signature (what do you want people to see when posting on discussions)
Contacts | Top
Q: How do I find other members?
A: Click the “Member Directory” link found in the main navigation bar. The Contact List lets you search for other users based on:
- First and/or last name
- Company/Institution name
- Email address
- Country
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. You will see an “Add as contact” button to the right of each person. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.
Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.
Communities / Discussions | Top
Q: What are communities and how do I filter the communities?
A: Communities allow you to participate in discussions and share resources with other members around specific topics. There are several communities on HELLO that we often refer to as Interest Forums. As part of your NAEYC membership, members are automatically enrolled into the HELLO Open Discussion community. If you want to deepen your interests and networks, members can choose to join any or all Interest Forum communities on HELLO. To filter watch this video.
Q: What communities do I already belong to?
A: Located on the Member Home page, on the left, you will see “My Communities Quick List”. Those are a preview of the communities you are signed up for. To view all communities, click “view all communities” located at the bottom of the Quick List.
Q: How do I join/subscribe to a community?
A:
To join an Interest Forum or “Community” navigate to the "Quick Links" selecting Interest Forum Opt In/Out. This will take you to your NAEYC member profile (members.naeyc.org/eweb). Once logged in to your NAEYC member profile under the ‘Account Links’ section click “Interest Forum Opt In/Out”. You will see a checklist of Interest Forums. Please note there are 2 pages of communities to join.
Check the communities you’d like to join/unsubscribe to from the checklist.
The changes will appear within 24 hours.
Q: How can I control the frequency and format of emails I receive?
A:
Watch this video or navigate to your HELLO member profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, you can view and control your subscription options.
For each discussion, you have the following delivery options:
- Real time: sends an email every time a new message is posted.
- Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
- No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
- Consolidated Digest: Allows you to combine multiple communities into one notification email.
Q: How do I leave a community or unsubscribe from a discussion?
A: To unsubscribe to an Interest Forum or “Community,” click the NAEYC profile within "Quick Links" to navigate to your NAEYC member profile (members.naeyc.org/eweb). Once logged in to your NAEYC member profile under the ‘Account Links’ section click “Interest Forum Opt In/Out”. You will see a checklist of Interest Forums. Please note there are 2 pages of communities to join or unsubscribe.
Uncheck the communities you’d like to unsubscribe to from the checklist. The changes will appear within 24 hours.
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire community. To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down). We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
We also encourage members to reply privately when you have a resource you provide that meets another member’s query as this could be viewed as solicitation. Please see our HELLO Code of Conduct for further details.Q: How do I start a new discussion thread?
A: On the member homepage select “Create” on the top right hand side of the page. You may also select "Post a Message" under Quick Links widget on the right.
Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.
Q: Can I search for posts across all the communities?
A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the menu on the left side.
Q: How do I see a listing of all of the posts to a specific Community?
A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.
Libraries | Top
Q: How do I find resources that may have been uploaded by other members?
A: If you know which library the resource might be located in, find the affiliated community via the My Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.
Q: How do I upload a file?
A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
- Upload your file.
- Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
Q: What are the “tags” for?
A: Tags are great way to organize and categorize content on your site. Tags can be applied to library entries, events, and glossary terms. Tagged items are prioritized in the search results.
v2024.5.22