Help/FAQs

General
Profile
Contacts / Connections Communities / Discussions Resources / Resource Libraries

General | Top

Q: How do I change my password?

A: If you have forgotten your password, or would like to change it, you may do so using your login email here.

Q: How do I join an NAEYC Interest Forum Community?

A: You may join interest forums online in NAEYC's membership database:  

Login here, click “my profile” and choose “change information” from the menu at the right. Double check your email address is correct, then move down the screen to the area that allows you to add and remove interest forums. After choosing which interest forums you'd like to add or remove, scroll to the bottom of the screen and click "update information" to save your changes.

Please note: Information from the membership database is synched manually to Hello, a process that occurs every 24-48 hours.  However, on occasion It may take up to a week for your change in interest forums to reflect in Hello.

Q: How do I join multiple Interest Forums?

A: All interest forum changes are made in NAEYC's membership database:  

Login here, click “my profile,” and choose “change information” from the menu at the right. Double check your email address is correct, then move down the screen to the area that allows you to add and remove interest forums. After choosing which interest forums you'd like to add or remove, scroll to the bottom of the screen and click ‘update information’ to save your changes.

Please note: Information from the membership database is synched manually to Hello every 24-28 hours.  However, on occasion It may take up to a week for your change in interest forums to reflect in Hello.

Q: How do I contribute resources to an Interest Forum?

A: Navigate to the "Communities" tab and select the interest forum you wish to contribute to. On the top right-hand side of the interest forum's homepage, you will see a button that says "Add A Resource." You can also navigate to the Resources tab and select "Create New Library Entry."

Q: How do I ask a question in the Open Forum?

A: Navigate to the "Communities" tab and select "Open Discussion Forum." Once on the Open Forum homepage, select "Add" on the top right-hand side. You can also navigate to the Discussion tab and select "Post A New Message."


Q: What can I do if I have further questions related to Interest Forums?

A: If you are interested in learning more about the mission of each forum visit: https://www.naeyc.org/community/interest-forums. For other questions, contact the Community Manager at hello@naeyc.org




Profile | Top

Q: How do I upload a profile picture?

A: Click on the icon on the top right-hand corner of the home screen and select "Profile." Next, find the "Actions" button on the left side under the profile image icon and select "Change Picture."

Q: How do I update my contact information?

A: You may update your contact information and member profile in NAEYC's membership database:

Login here, click “my profile,” and choose “change information” from the menu at the left. Double check your email address is correct, then find the fields you would like to change. When you are finished, scroll to the bottom of the screen and click "update information" to save your changes.

Please note: Please note that not all information in the membership database is available in Hello. Also, note that your privacy settings impact what information is available on your profile and to whom. Information from the membership database is synched manually to Hello every 24-48 hours.  However, on occasion It may take up to a week for your information changes to reflect in Hello.

Q: How do I control what information is visible on my profile (privacy settings)?

A: Navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: How do I add social media links to my profile?

A: Navigate to your profile page, on the left-hand side you will find "Social Links." Under "Social Links" click "Actions", you will be able to link a variety of social media sites to your page.  




Contacts / Connections | Top


Q: How do I find other members?

A: Find the “Member Directory" tab on the main navigation bar and select "Find Members." The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community (communities they belong to in Hello)
  • Education

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. Alternatively, if you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view specific information in your profile that others can't view ordinarily.




Communities / Discussions | Top

Q: What are communities?

A: Communities are virtual spaces where members can do a mix of activities -- build resource libraries, view announcements for their group, and see membership rosters.  Currently, all members have access to the Open Discussion Forum and whatever individual interest forum spaces they have selected. The interest forum areas house announcements and resources from each individual forum; forums co-moderate the Open Discussion Forum and questions in that space are tagged by forum name. 

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to. This will always include the Open Discussion Forum and will include those interest forums you have joined in the NAEYC membership database.

Q: How do I join/subscribe to a community?

A:  All users are automatically subscribed to the Open Forum. To join an interest forum community, please follow the instructions for joining or changing an interest forum in the General section of this guide.

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted. The advantage of this method is that to reply to messages, you simply reply to the email and it posts to the space. In other words, it operates like a listserv.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day. The advantage of this method is that you only have one email per day and can scan the list of topics and decide which you wish to engage with. However, to post, you will have to click the discussion thread's link in the email and log into Hello to reply.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a community?

A: You cannot leave the Open Forum. However, you can change your notification settings. Go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Under "Notification Settings" you will be able to find and change notification settings for each community you are a part of. 

To leave or change an interest forum community, you must do so on NAEYC's membership database:

Login here, click “my profile,” and choose “change information” from the menu at the right. Double check your email address is correct, then move down the screen to the area that allows you to add and remove interest forums. When you are finished, scroll to the bottom of the screen and click "update information" to save your changes.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community. To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: There are three ways to reply to a discussion thread:
1) On the Hello site, navigate to the “Participate" tab and select “Post a Message" from the drop-down menu. Fill out your post and add a tag based on the interest forum which most closely matches the content of the post.
2) From an email for a particular discussion thread, you can use the “Post Message” link located at the top of the discussion email. This takes you to Hello to complete your reply.
3) If you have you email frequency settings set to "Real Time" you will receive every message a separate email. In order to respond to a thread, you simply hit reply to the email and your message will post in Hello.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter keywords in the search bar located in the main navigation, just as you might with any search engine. To refine your search results, please select "Show Advanced Search."



Resources/Resource Libraries | Top


Q: How do I find resources that may have been uploaded by other members?

A: If you know which resource library the resource might be located in, find the associated community via the "All Communities" page. On the community's homepage, find the “Resources” tab. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search." Then click on “Search for Specific File Types." This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the resources libraries get populated?

A: The resource libraries are populated in two ways:  
1. When you include an attachment in a discussion post, the system automatically places it in the Open Forum resource library.
2. You can also upload documents directly to an individual communities resource library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's resources page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry.

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos. You should generally assume the system should be able to handle the file -- and let the community manager know if you encounter a problem with a specific type.

Q: What are “tags” for?

A: NAEYC has created a series of tags which cover major age groups, audiences, and content areas of interest to the Early Childhood Profession as well as a tag for each NAEYC Interest Forum. These tags are used to organize content, to recognize content relevant to particular forums, and to highlight discussion threads and resources in search. Please always use the tag list to tag your content with the relevant interest forum as well as choosing the most relevant tags from the pre-set series of tags.  Please note: Tags appear as a drop down menu on posts and also on resources.  Choose the ones that fit the topic, children's age group, and audience for your post or resource.