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Membership online renewal system glitch

  • 1.  Membership online renewal system glitch

    Posted 11 days ago
    Hi,

    I'm wondering if anyone else is experiencing trouble with online renewal processing. I get to the checkmark page to agree to terms, etc. and after clicking continue it comes back with an error message "no line item selected." Another board member is experiencing the same issue. Just wondering.

    Thanks!

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    Cheryl Dillingham
    Office Administrator
    NAAEYC
    Nashville, TN
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  • 2.  RE: Membership online renewal system glitch

    Posted 10 days ago
    I am planning to renew today.  Sure hope I don't have an issue!!

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    Susan Pollack
    Norfolk VA
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  • 3.  RE: Membership online renewal system glitch

    Posted 10 days ago
    Good Morning Ms. Dillingham,

    Thank you for your inquiry. We have been made aware of a system glitch which is giving users an error message when attempting to renew their membership. I have submitted this information to our database team and they are working diligently to resolve the matter. We value your membership and apologize for any inconvenience that this may have caused.

    Regards,
    Donna

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    Donna Davis
    Customer Care Team Manager
    NAEYC
    Washington DC
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  • 4.  RE: Membership online renewal system glitch

    Posted 9 days ago
    I love NAEYC and I have to say that I've never experienced another agency and website that has so many website, email, and tech challenges.  People post about it here frequently, which is probably just the tip of the iceberg, and I've experienced some in the past.  This has been true for years.  I wonder why that is.  I hope that your IT folx can fix the tech issues permanently.

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    Aren Stone
    she/her/hers
    Child Development Specialist
    The Early Years Project
    Cambridge, MA
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  • 5.  RE: Membership online renewal system glitch

    Posted 9 days ago
    I also am due to renew my membership and have been reading about yet another issue with membership.  For the past three years, it has taken MONTHS to receive my membership card and certificate even though I was told that materials are mailed out on the 15th and 30th/31st of each month.  This last year I renewed and didn't receive my materials until October!!  I realize the issues this year caused but it has been multiple years with multiple issues.

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    Dawn Chase
    CSN ECE Lab Program
    Las Vegas NV
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