Our center uses Procare and has since I came here 11 years ago. I don't have anything to compare it to since I haven't used another program. Last year we added the app option. We love this option as there is contactless check in and out for parents. Teachers can do their newsletter through the app, send incident reports, daily reports, and this is our primary way of communicating with parents in the messaging part of the app. It has also made it much easier to send photos and short videos to parents. There are places for lesson plans as well as assessments. There is a lot that Procare does that we don't even use, but might in the future.
The things I don't like so much are the fact that because we have Procare Cloud and then added the app, they don't sync together easily. If we add an authorized pick up in Procare cloud on morning about 8:00, it may be middle to late afternoon before it shows up on the app. There are lots of help articles for understanding the app. In the beginning they were really good at getting back to me by message, but lately, I've had some trouble.
If there is something that I need tech support for on Procare Cloud, sometimes I am #52 in the Q. I have found that if I call really early in the morning, the wait is not so long. I wish they had more support in that area.
All in all, we are happy with Procare. They do have a suggestion board for things that we would like to see different.
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Regina Houser
Director
Lakeside Baptist Weekday Ed
Birmingham AL
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Original Message:
Sent: 09-30-2021 08:00 AM
From: Christina McIntosh
Subject: ProCare Software
We have recently made the decision to switch from SmartCare to ProCare at our center after several recommendations and a very successful demo but have not finalized anything. I know that demos always highlight the positives, but I wanted to see if anyone who uses ProCare have had any issues with the program. How was the migration from one program to another? How is your response time when you have an issue? I really want to make sure that we are making the right decision for the center and families before committing so that we are not in the same situation that we are in now.
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Christina McIntosh
Director
Discovery Learning Center
St Petersburg FL
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