I work at a center with over 60 staff members and we have a very large array of call ins. For chronic call ins, even if they are legitimate, we are forced to put them on probation. If during that probation period, usually 30-60 days, they call in again, then our hands are tied and they are released. Yes, there have been a few times when we've had to release someone that was a quality teacher, but quality has to work hand-in-hand with responsibility to the entire community we are serving. We have to make sure the children receive quality care from reliable adults. Otherwise, a classroom can get quickly out of control. We have to make sure our families are being served well and if they can't communicate on a regular basis with their child's teacher, then they may leave and we may never know why. We also have a responsibility to our other staff to make sure they can depend on each other. One staff member can sink a ship. In my years of management, I have also seen that multiple call-ins can be contagious. Once one member is comfortable with you continually picking up the pieces of their absence, others see it and believe that they are also capable of also doing this to your business, the children and families. It doesn't take very long before you may have a rotation of call-ins. I like to have a frank conversation with the people who are calling in and give them my expectations that are laid out in our handbook. If they can't meet those quality expectations, then it may be time for a break until they can figure things out, or it may be time for them to move on completely.
I hope this helps.
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Sarah Chestnut
Owner/ Operator
Be All Professional Development
Saginaw TX
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Original Message:
Sent: 01-28-2019 01:12 PM
From: Julie Bedard
Subject: Chronic staff illness
Hello,
We just opened in September, so are about to have 5 months under our belt. I have one staff member who is out sick at least once every two weeks, sometimes more. She is really sick, I know she's not lying to me, but it is getting so frustrating to constantly be having to find a sub for her. She did finally admit to me that she must have some auto-immune issues because her brother does and she has always been a person who gets sick a lot.
I want to be compassionate, but it's becoming a burden. Do any of you have suggestions for how you may have handled this or a policy? I had someone like this in my last job and other staff members began to resent always having to sub for her.
I have thought about moving her into a shorter shift since it would be easier to find a sub for that than her current shift. She is a good employee and well liked by staff and parents when she's here so I hate to be the "bad guy."
I appreciate any suggestions you have.
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Julie Bedard
Wildwood FL
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