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Accreditation Portal access denied

  • 1.  Accreditation Portal access denied

    Posted 18 days ago
    I am very frustrated. I received an email that my annual report is due 12/1/20 and can not get into my portal - message access denied.  I got in last night but not today!  When calling NAEYC for tech support I received a message that staff are working remotely and I should email and expect three business days for a reply.
    Any ideas welcome.
    Diane Smalley
    Alexandria, VA
    Program 289181


  • 2.  RE: Accreditation Portal access denied

    Posted 17 days ago
    Sometimes I can get into the portal and other times not.  I completed the steps for both my programs 289181, and 172157 and the items don't get checked off and I can't submit my annual report. 
    Please advise.
    Thank you.
    Diane Smalley
    Creative Play Schools

    On Tue, Nov 17, 2020 at 9:58 AM Diane Smalley <dsmalley48@gmail.com> wrote:
    I am very frustrated. I received an email that my annual report is due 12/1/20 and can not get into my portal - message access denied.  I got in last night but not today!  When calling NAEYC for tech support I received a message that staff are working remotely and I should email and expect three business days for a reply.
    Any ideas welcome.
    Diane Smalley
    Alexandria, VA
    Program 289181





  • 3.  RE: Accreditation Portal access denied

    Posted 16 days ago
    Hi Diane,
    Have you tried emailing portalsupport@naeyc.org? Here is the link for that information.
    https://www.naeyc.org/early-learning/technical
    Is there an Accreditation Facilitation Project in your area? They may be able to help by contacting their Relationship Implementation Specialist at NAEYC. I am in the one located in Austin and have been able to reach out to mine to get help for programs.
    Here is the link to find yours:
    https://www.naeyc.org/accreditation/early-learning/afp/directory

    Hope that helps!

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    Shannon Saldana
    Administrative Assistant
    Austin Community College Children's Lab School
    Austin, TX
    Austin Chapter of TXAEYC Accreditation Network Co-Chair
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  • 4.  RE: Accreditation Portal access denied

    Posted 17 days ago
    I'm also frustrated. The annual report questions don't seem appropriate this year. We didn't get to have a program evaluation with the abrupt closure, so the questions about using data from the annual report seem out of sync with our reality. I sent an email asking about this 7 days ago and have heard nothing back. What makes sense to me is to show how we responded to parents during the middle of the pandemic.

    All of the NAEYC paperwork seems hard to get to in these times. A relic of an earlier, pre-pandemic reality!

    I think we just do the best we can and document efforts.
    Good Luck!

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    Nina Burrows
    Preschool Director
    FUMC Preschool
    Fort Worth TX
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  • 5.  RE: Accreditation Portal access denied

    Posted 16 days ago

    Thank you for your patience while we work on updating the Accreditation Portal. We are currently experiencing a very high volume of inquiries. We are aware of the issues you are facing with the accreditation portal. We understand that this can be frustrating and we apologize. Please be assured we are working diligently to correct these issue. For updated information on the accreditation portal, please visit our website


    For direct support, we ask that you email Early Learning Program Accreditation at portalsupport@naeyc.org providing the following information;


     Program Name

     NAEYC Program ID#

     Email used to login

     Brief description of issue.



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    Cassie Chapman
    National Association for the Education of Young Children
    Alexandria VA
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