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Accreditation Program Portfolio

  • 1.  Accreditation Program Portfolio

    Posted 01-03-2020 01:14 PM
    Looking for help with Assessment Item 10B.20 "Show that your family handbook includes procedures for negotiating difficulties and differences that arise in interactions between families and program staff.  Procedures include two or more techniques for conflict resolution that involve increasing levels of formality."  Our center is having to add this to our handbook within our Parent Communication section.  The conflict resolution part is throwing us.  Any help would be greatly appreciated.  Thank you

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    Cynthia Bohrer
    Director
    Kids International Early Childhood Education Cente
    Ellisville MO
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  • 2.  RE: Accreditation Program Portfolio

    Posted 01-04-2020 04:22 PM
    I think it just means a phone call, then a conference as gradually more formal interactions. The conflict resolution sounds like it is concerning issues between parents and staff, making sure these are not done in front of others.

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    Brandy Davis
    Teacher
    Green Cv Spgs FL
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  • 3.  RE: Accreditation Program Portfolio

    Posted 01-06-2020 08:11 AM
    Thank you so much.  I really appreciate the help.

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    Cynthia Bohrer
    Director
    Kids International Early Childhood Education Cente
    Ellisville MO
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  • 4.  RE: Accreditation Program Portfolio

    Posted 01-06-2020 06:58 AM

    Hi,

    I want to reach out on the conflict resolution. We have stated that the teacher will meet with the parent to handle concerns. If this  does not solve the issues, the parents have the right to meet with the Administration (director & owner). We document all meetings with the issues and how they will be addressed. This documentation goes in the student's file. We also have the right to withdrawal the student if there are ongoing issues. We also do training with the staff on how to de -escalate a problem. Look into Conscious Discipline we use it for our students and for conflict resolution. I hope this helps you.

     

    Good Luck

    Jessie Matheny

    Director

    EICK Global STEM Academy

    Monroe, Oh

    513-402-7318

     

    Sent from Mail for Windows 10

     






  • 5.  RE: Accreditation Program Portfolio

    Posted 01-06-2020 08:44 AM
    Hello Cynthia,

    We just completed NAEYC accreditation last September and I'd be happy to help with your inquiry on 10B.20 "Show that your family handbook includes procedures for negotiating difficulties and differences that arise in interactions between families and program staff.  Procedures include two or more techniques for conflict resolution that involve increasing levels of formality."

    This refers to a series of steps that you outline in your handbook for addressing any issues between your teacher and parents.  A few examples of this could be the following

    • The Lead teacher is not in for the day when the parent drops off/ or has already left for the day when the parent picks up and there is a lapse in communication.
    • The parent has communicated to the Lead Teacher that they do not want the child in diapers during nap and it continues to happen.
    • The teacher has asked the parent to bring in a nap activity kit for their child who doesn't sleep and it hasn't happened.
    • The parent is not responsive to the teacher when summarizing their child's day. 


    These would all be moments in which management would need to intervene.  This is what needs to be stated in your hand book.  Perhaps the first step is an email with a request for a conference call or meeting with the teacher, director (or other member of management), and the parent(s).  During this meeting the break down in communication should be addressed and a set of solutions should be offered-a daily or weekly email to the parents from the teacher with the director copied.  Perhaps you want to add a monthly check in as well.
    You decide the steps that you want to implement and in what order, and then you briefly summarize it in your handbook.  

    I hope this helps!  If not, please feel free to email me at dskokieil@goddardschools.com to set up a time for a quick chat.

    Best of luck!




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    Arianna Lopez
    Executive Director
    The Goddard School Skokie
    Skokie, IL
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  • 6.  RE: Accreditation Program Portfolio

    Posted 01-06-2020 08:52 AM
    Thank you so much!  This is very helpful.  Some of the items we are having to add to our policies.

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    Cynthia Bohrer
    Director
    Kids International Early Childhood Education Cente
    Ellisville MO
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  • 7.  RE: Accreditation Program Portfolio

    Posted 01-06-2020 12:24 PM
    Thank you to everyone.  These posts have been very helpful.  You just never know exactly which direction NAEYC is going with the evidence and I sometimes overthink the standard until I can't think anymore.

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    Cynthia Bohrer
    Director
    Kids International Early Childhood Education Cente
    Ellisville MO
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