I love NAEYC and I have to say that I've never experienced another agency and website that has so many website, email, and tech challenges. People post about it here frequently, which is probably just the tip of the iceberg, and I've experienced some in the past. This has been true for years. I wonder why that is. I hope that your IT folx can fix the tech issues permanently.
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Aren Stone
she/her/hers
Child Development Specialist
The Early Years Project
Cambridge, MA
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Original Message:
Sent: 01-13-2021 10:48 AM
From: Donna Davis
Subject: Membership online renewal system glitch
Good Morning Ms. Dillingham,
Thank you for your inquiry. We have been made aware of a system glitch which is giving users an error message when attempting to renew their membership. I have submitted this information to our database team and they are working diligently to resolve the matter. We value your membership and apologize for any inconvenience that this may have caused.
Regards,
Donna
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Donna Davis
Customer Care Team Manager
NAEYC
Washington DC
Original Message:
Sent: 01-12-2021 03:02 PM
From: Cheryl Dillingham
Subject: Membership online renewal system glitch
Hi,
I'm wondering if anyone else is experiencing trouble with online renewal processing. I get to the checkmark page to agree to terms, etc. and after clicking continue it comes back with an error message "no line item selected." Another board member is experiencing the same issue. Just wondering.
Thanks!
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Cheryl Dillingham
Office Administrator
NAAEYC
Nashville, TN
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