Dear @Dawn R Chase I will have our customer care department look into your case.
Customer care will respond to you individually with information relevant to your case. If this is a system wide problem, we will respond with information to this thread.
We sincerely apologize for any inconvenience not having your membership card has caused. With NAEYC's current fulfillment house, the turnaround time for mailed membership cards is typically 6 – 8 weeks. Given this, we provide emailed digital certificates which are sent twice monthly following your join or renewal date. For the digital certificates, please check your spam or promotional folders to make sure you are receiving emails from @naeyc.org.
If you would like a PDF of the digital certificate sent to you, please contact our Customer Care Team at MembershipCard@NAEYC.org. If you need proof of membership for CDA purposes your membership invoice is sufficient.
We are aware of some members experiencing issues receiving their membership cards and are working diligently with our fulfillment house to find a solution, including an evaluation of this vendor.
We understand that as a loyal member, when you join or renew you expect to receive your materials in a timely manner. For those members experiencing issues we know that we have let you down, and for that we are very sorry.
To specifically address delays with mailed membership cards we have set up a special customer service account, MembershipCard@NAEYC.org. Requests sent to this address will expedited by our team for resolution. In addition, if you have commented on this thread there is no need to contact us at this address as, our Customer Care manager, Donna is reaching out to you directly.
Thank you for your commitment.