Open Discussion Forum

Expand all | Collapse all

Tech Support from NAEYC

  • 1.  Tech Support from NAEYC

    Posted 11-02-2020 05:32 AM
    NAEYC provides valuable and current information that supports young children, families, students and educators. I have been a member of NAEYC for 5 years and still struggle to get a prompt response to technical difficulties. I recently purchased the up-dated anitbias education e-book to use as a resource with my students. It downloaded and I could not access the materials. I still have not heard back from tech support. This book is an important resource for all educators in the current climate. I hope to have this issue resolved in a timely manner so I support my students to become the best educators of young children that they can be.

    ------------------------------
    Julie Tzipori
    Faculty
    Quinsigamond Comm Coll
    Shrewsbury MA
    ------------------------------


  • 2.  RE: Tech Support from NAEYC

    Posted 29 days ago
    Good Morning Ms. Tzipori,

    I see that one of our Customer Care Reps has reached out to you regarding your concern. It is my hope that this resolved your concern. If it did not and you need additional information, please let me know and I will contact you privately.

    Regards,
    Donna

    ------------------------------
    Julie Tzipori
    Faculty
    Quinsigamond Comm Coll
    Shrewsbury MA
    ------------------------------



  • 3.  RE: Tech Support from NAEYC

    Posted 29 days ago
    Good Morning Ms. Tzipori,

    I see that one of our Customer Care Reps has reached out to you regarding your concern. It is my hope that this resolved your concern. If it did not and you need additional information, please let me know and I will contact you privately.

    Regards,
    Donna

    ------------------------------
    Donna Davis
    Customer Care Team Manager
    NAEYC
    Washington DC
    ------------------------------



  • 4.  RE: Tech Support from NAEYC

    Posted 29 days ago
    Dear Donna,
    James Wagner reached out and was very helpful. I hope to have time early next week to download the e-book. James has offered to help via phone.
    I appreciate his attention to this matter.
    Sincerely,
    Julie