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eBook and Journal Frustration

  • 1.  eBook and Journal Frustration

    Posted 04-09-2021 11:23 AM
    I am new to this forum but I have been very frustrated with the change to getting an eBook rather than a hard copy of books as a benefit. I have a macbook and could not figure out how to download the book which means I don't get that benefit.

    I teach in a university and often have used NAEYC books I get as a means of determining course textbooks. However, if I can't get a book, I can't decide whether or not I want to use that book.

    Why were we not consulted about this change last year? I'm seriously thinking of not renewing my membership if I don't receive a benefit for being a member. NAEYC, do better! Respect our need for a real book or at least give us a choice as to whether we want a hard copy of a book or a downloadable one.

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    Teri Hogg
    Clinical Assistant Professor, ECE Program Coordinator
    Purdue Fort Wayne
    Decatur IN
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  • 2.  RE: eBook and Journal Frustration

    Posted 04-09-2021 11:44 AM
    Hello,
    Thank you for your inquiry and feedback. I have submitted this information to our customer care team and they will work to resolve the matter.
    We value your membership and apologize for the inconvenience that this may have caused.


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    Mary Samour
    Online Community Manager
    National Association for the Education of Young Children
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  • 3.  RE: eBook and Journal Frustration

    Posted 04-09-2021 12:45 PM
    Hi Mary,

    I really appreciate the fast response. I look forward to hearing from customer care.

    Teri

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    Teri Hogg
    Clinical Assistant Professor, ECE Program Coordinator
    Purdue Fort Wayne
    Decatur IN
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  • 4.  RE: eBook and Journal Frustration

    Posted 04-10-2021 07:14 AM

    I so agree!!  I had a difficult time downloading the ebook as well. And I have the same concerns as I also use the NAEYC publications as references in my classes. When I spoke to NAEYC I was told hard copies were just not available.  I am interested to hear the response NAEYC gives to us. 



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    Susan Pollack
    Curriculum Specialist
    Virginia Quality
    Norfolk VA
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  • 5.  RE: eBook and Journal Frustration

    Posted 04-12-2021 06:03 PM
    Good Afternoon Ms. Pollack,

    I am sorry that you too are dissatisfied with the E-Book member benefit. Many of our publications are still available for purchase in hard copy, however the book benefits for Standard Members is now provided in E-Book form.

    Please let me know if you have any additional questions. I would be happy to speak with you.

    Regards,
    Donna E. Davis
    Customer Care Manager

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    Donna Davis
    Customer Care Team Manager
    NAEYC
    Washington DC
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  • 6.  RE: eBook and Journal Frustration

    Posted 04-12-2021 05:57 PM
    Good Afternoon Ms. Hogg,

    I apologize that you are unsatisfied with the new member benefit to provide an E-Book instead of a hard copy book. Our membership team attempted to be proactive in notifying members of this change via correspondence that was distributed via mail and email in July.  These changes went into effect on September 1, 2020. For your reference, I have included the link that outlines all of the membership changes that were implemented - https://www.naeyc.org/membership-changes. I also understand that you had difficulty with accessing the downloads and one of our Customer Care Representatives has assisted you in this matter.

    We value your membership and hope that you will consider maintaining your membership with NAEYC. Please let me know if you would like to discuss this further and I will reach out to you by telephone.

    Regards,
    Donna E. Davis
    Customer Care Manager

    ------------------------------
    Donna Davis
    Customer Care Team Manager
    NAEYC
    Washington DC
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  • 7.  RE: eBook and Journal Frustration

    Posted 04-12-2021 06:03 PM
    Hi Donna,

    Yes, please do contact me by phone. I would appreciate that!

    Teri

    ------------------------------
    Teri Hogg
    Clinical Assistant Professor, ECE Program Coordinator
    Purdue Fort Wayne
    Decatur IN
    ------------------------------



  • 8.  RE: eBook and Journal Frustration

    Posted 04-10-2021 10:11 AM
    I have had this very same issue and absolutely agree that choice should be given! I was going to read the latest book for pd ,but couldn't access it, so had to use online sources that I could access instead.

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    Hilary Laing
    Teacher
    Orono Early Learning
    Orono MN
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  • 9.  RE: eBook and Journal Frustration

    Posted 04-12-2021 06:05 PM
    Good Afternoon Ms. Liang,

    Please let me know if you are still having difficulty accessing the E-Book. I can walk you through some additional steps to enable you to read the book online.

    Regards,
    Donna E. Davis
    Customer Care Manager

    ------------------------------
    Donna Davis
    Customer Care Team Manager
    NAEYC
    Washington DC
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  • 10.  RE: eBook and Journal Frustration

    Posted 04-11-2021 02:22 AM
    I'm hoping it can be solved soon, as I'm also doing some reseda and would value easy access. Thanks very much!

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    Patricia Mezu
    Professional Minds MEA
    www.prminds.org
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  • 11.  RE: eBook and Journal Frustration

    Posted 04-11-2021 07:39 AM
    I am a little confused. I joined about 6 weeks ago. When I joined it gave me options that included mailed or pdf. Will I not be receiving a journal in the mail?

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    Jaime Tambone
    Crestview FL
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  • 12.  RE: eBook and Journal Frustration

    Posted 04-12-2021 10:14 AM
    I have received copies of TYC in the mail. I think they reduced the number of times the journals are printed. I'm unsure. As to books, they are epub.

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    Teri Hogg
    Clinical Assistant Professor, ECE Program Coordinator
    Purdue Fort Wayne
    Decatur IN
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  • 13.  RE: eBook and Journal Frustration

    Posted 04-13-2021 11:27 AM
    I have been a NAEYC member for years and am too getting frustrated with the changes that are happening.  I never received a mailing regarding the changes and am lucky if I receive my membership materials before I have to renew for the upcoming year.  Here is what comes up when I clicked in the link provided by Customer Care:


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    Dawn Chase
    CSN ECE Lab Program
    Las Vegas NV
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  • 14.  RE: eBook and Journal Frustration

    Posted 04-13-2021 11:48 AM
    Dawn, I did a search and found the changes of the membership here. https://www.naeyc.org/membership-changes





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    Teri Hogg
    Clinical Assistant Professor, ECE Program Coordinator
    Purdue Fort Wayne
    Decatur IN
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