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Accreditation Portal Trouble

  • 1.  Accreditation Portal Trouble

    Posted 01-13-2021 12:03 PM
    Hi everyone,

    Our program is ready to submit candidacy for a site visit, but I am receiving an error message whenever I try to open the payment part of the checklist in the accreditation portal. I have already reached out to the portal support for help, but it has been a few weeks.

    I am just wondering if anyone else has run into this issue and if this is a known problem for the portal right now or just something on my end. Thank you for any advice or feedback!

    Best,
    Alison

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    Alison Ketcham
    Early Childhood Coordinator
    Congressional School
    Fairfax VA
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  • 2.  RE: Accreditation Portal Trouble

    Posted 01-14-2021 10:36 PM
    Good luck.  Ever since they created this portal it has been nothing but trouble.
    .

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    Brandy Sroga-Coons
    Creative Kids Academy
    Elk River MN
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  • 3.  RE: Accreditation Portal Trouble

    Posted 01-15-2021 04:19 PM
    Hi Alison,

    I have looked into your record and see that we were able to resolve your candidacy submission issue. If you have any other questions or run into any issues, we will be happy to assist you.


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    Cassie Chapman
    National Association for the Education of Young Children
    Alexandria VA
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  • 4.  RE: Accreditation Portal Trouble

    Posted 12 days ago
    Aloha,
    I knew that I had read about someone having trouble with the portal.  I continue to get an error message when trying to log in.  My report is due next week, and I canʻt even log on.  Please help!

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    Catherine Awong
    Director
    Mililani Presbyterian Preschool
    Mililani, HI, USA
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  • 5.  RE: Accreditation Portal Trouble

    Posted 5 days ago
    Hi Catherine,

    I hope you have found help by now, but just in case, have you reached out to portalsupport@naeyc.org? I found they reply much faster to this e-mail.

    Best of luck,
    Alison

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    Alison Ketcham
    Early Childhood Coordinator
    Congressional School
    Fairfax VA
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  • 6.  RE: Accreditation Portal Trouble

    Posted 5 days ago
    Aloha Alison,
    Thank you for the reply.  I was able to get on and complete my annual report.  I ended up having to call someone.
    Have an awesomely blessed day!  Canʻt believe itʻs March!

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    Aloha,
    Catherine Awong
    Director
    Mililani Presbyterian Preschool
    Mililani, HI, USA
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